FAQ - Frequently Asked Questions

What are the shipping times for your products?
We take 2-3 days to process your order and then about 1 week to deliver it to you.

Do you ship all over the world?
No, we only deliver in France for the moment.

Where do we ship your product from?
We ship from Bordeaux, France.

Do you provide product tracking/tracking information?
Yes, wait 3 days after your order and ask us via email at contact@asian-skincare.com

I received a damaged item. What can I do?
We are sorry to hear that. Simply send us an image of the damaged item in question to email: contact@asian-skincare.com and we will send you a similar replacement item as soon as possible.

Where are you located?
We are located in Le Bouscat in France.

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.